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TERMS AND CONDITIONS
Important Notice
| Silversea's liability is limited to the terms and conditions of the Passage Contract, which is included with your final travel documents. A copy of Silversea's Passage Contract is also available upon request. Please note that acceptance of the Passage Contract represents acceptance of the conditions herein. Any and all information contained herein is in effect at the time of printing and is subject to change at any time. Itinerary arrival and departure times are always subject to change without notice.
Silversea reserves the right to alter the ship?s advertised route, to delay any sailing, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call as necessary. Additionally, Silversea reserves the right to cancel reservations and bookings in the event of a full-ship charter or for any other reason, whether or not a deposit has been received. In such event, Silversea's only liability will be to refund to the guest the amount it has received.
Silversea makes arrangements for transportation, other than ocean passage, only as a booking agent. Silversea's responsibility does not extend beyond the vessel. In arranging for the transportation of guests to and from the ship, Silversea does so with independent contractors. Silversea is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or accommodations, or lost luggage.
All schedules, fares, and terms and conditions listed are effective as of April 7, 2004 and supersede any schedules, prices, and terms and conditions previously published.
The Terms & Conditions contained in the Passage Contract also apply. Please read your Passage Contract carefully
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Cruise-only Fare
Silversea Air / Hotel Program
Combination Cruise Program
Single & Third Guests
Savings & Incentive Programs
Cruise Segments
Early Embarkation / Late Disembarkation
Unscheduled Embark / Disembark
Payment Schedule
Cancellations
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Health & Medical Requirements
Pregnancy
Hotel & Land Programs
Luggage
Shore Excursions, Land Tours, Lectures & Personalities
Travel Documents
Cruise Credits
Port Charges & Handling Fees
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| Cruise Only Fare |
Your cruise-only fare covers most shipboard services including: suite accommodation, all onboard meals and entertainment, all gratuities aboard ship, complimentary beverages aboard ship (including select wines, champagnes and spirits) and a special shore event on select sailings. All fares are quoted in U.S. dollars, are per guest and based on double occupancy.
Not included in your cruise-only fare are: airfare, pre-cruise hotel accommodation, transfers and luggage handling, optional shore excursions, meals ashore unless noted, accommodation while ashore, fuel or security surcharges, port charges and handling fees, casino gaming, laundry or valet services, purchases from the ship boutiques, childcare services aboard ship or any item or service of a personal nature such as massages, spa treatments, private fitness instruction, hair styling and manicures. Some champagne, premium wine and spirit selections, caviar and cigars are not included in your fare.
All fares indicated are subject to change without notice. Special program on designated sailings are all subject to change and/or cancellation without notice.
Under normal conditions the cruise-only fare is guaranteed at the time of booking. However, the fare that you pay is determined far in advance of initial departure on the basis of then-existing projections of fuel and other costs. In the event of any significant change in such costs beyond our control, including but not limited to increases in the price of fuel, currency fluctuations affecting our costs, increases in government taxes or levies, or increased security costs, Silversea reserves the right to surcharge passengers to cover such unexpected costs. Silversea has the right to refuse to transport passengers unless the additional surcharge is paid in advance of initial departure.
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| Silversea Air / Hotel Program |
Guests originating from North America who wish to have all their travel arrangements handled in advance may purchase Silversea's Air/Hotel Program which includes roundtrip Economy airfare, one-night pre-cruise deluxe hotel package (except in Venice), ground transportation and luggage handling between the airport, hotel and ship. This program also includes a full breakfast, local taxes and service charges. No refund will be made by Silversea on unused package components. All prices are per guest, quoted in U.S. dollars and based on double occupancy. Fares are not guaranteed until time of booking.
Silversea's ability to offer air service from specific gateway cities is limited to airline scheduling and availability of negotiated airfares. Airfares negotiated by Silversea limit your ability to exchange, endorse or make changes to air tickets. Seat assignments, special meals and frequent flyer miles are the sole responsibility of the guest. Some airlines restrict the accumulation or use of frequent flyer miles in conjunction with fares used by cruise lines. Any service charges imposed by the airline and loss of issued tickets will be the guest?s responsibility.
Silversea will select and confirm air carriers and routings on the most direct flights available at Silversea contract rates at the time of ticketing, and reserves the right to substitute charter flights for scheduled service or vice versa; Silversea also reserves the right to select the carrier, the routing and layover city if necessary. Silversea does plan on using a charter flight to/from Manaus. We suggest that you reconfirm your flights prior to departure. Airline tickets are refundable to Silversea only. Silversea is unable to make changes to air flights once travel has begun. Electronic air tickets (e-tickets) will be used whenever possible. Requests for paper tickets when electronic tickets are available will incur additional charges.
Guests purchasing the Air/Hotel Program within 14 days of departure will not be confirmed until full payment is received. All flight deviations and special requests are subject to availability and confirmation. Guests requesting an air deviation on their return flight date will forfeit all post-cruise hotel and transfers. Guests deviating from their pre-cruise flight may forfeit transfers from the airport to their pre-cruise hotel.
Guests purchasing the Air/Hotel Program may take advantage of Silversea's promotional Business Class air upgrade programs featured with select itineraries. Upgrades apply to full cruises only (unless noted otherwise), are subject to availability, are capacity controlled and may be limited to specific gateway airports. Domestic U.S. and intra-continental flights may be in Economy Class. Promotional upgrades are available for the first and second guest in a suite only on selected sailings. Contact your travel professional for full terms and conditions. Fares are subject to change and are not guaranteed until the booking is made.
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| Combination Cruise Program |
Combine two or more consecutive voyages for additional savings. Savings vary by voyage and are subject to change without notice. Savings are applicable to full published voyages, but not to segments of the same voyage. Combination Cruise Savings are in addition to EBI, APB and Venetian Society Savings, if applicable, but may not be combined with other promotional offers. Complimentary Business Class air upgrade provided to guests sailing 50 consecutive days or more who have purchased the Air/Hotel program is limited to select carriers and applies to international transoceanic flights only. Other restrictions apply.
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| Single & Third Guests |
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A limited number of suites are available for purchase on a single- or third-guest occupancy basis. The fare for single occupancy in a Vista, Veranda or Midship Veranda Suite ranges from 110% ? 200% of the double occupancy fare, depending upon the sailing selected. Single occupancy for a Silver Suite or Medallion Suite (on Silver Shadow and Silver Whisper) ranges from 175% - 200% of the double occupancy fare and is 200% for an Owner?s, Grand or Royal Suite. Suites for single and third guests are capacity controlled. Fares are subject to change without notice based on availability. To calculate the singles fare, multiply the cruise-only fare by the single supplement percentage
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| Savings & Incentive Programs |
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Early Booking Incentive (EBI): The EBI savings percentage ranges from 10% ? 35%. EBI percentage savings are capacity controlled, subject to availability and may change at any time without notice. Savings could decrease or be closed for specific suite categories or entire voyages. Contact your travel professional to determine the EBI savings available at the time of booking your voyage(s).
Advance Payment Bonus (APB): Save up to percentage indicated by combining EBI savings in effect at time of booking with the additional 5% APB savings when paid in full by date shown.
Silver Sailing Savings: Offer total savings of up to 50% on selected voyages. Silver Sailing Savings are the maximum savings available on a voyage and are capacity controlled and offered on a first-come, first-served basis. Savings may not be available in all categories, are not combinable with EBI/APB savings or other promotional offers. Silver Sailing Savings are subject to change and may be withdrawn at any time without notice.
Venetian Society (VS) Savings: On select voyages, past guests of Silversea save an additional percentage as indicated by voyage. This savings may be combined with the EBI savings in effect at the time of booking as well as the 5% APB savings if paid in full by the date shown.
These savings and incentive programs represent savings from the published fare and may not be combined with certain other promotional offers or cruise credits.
EBI, APB, Silver Sailing Savings and VS savings or any other published savings programs do not apply to Air/Hotel Program fares, hotel programs, land programs, or port charges and handling fees
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| Cruise Segments |
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A limited number of suites are available on published segmented voyages. Segments are capacity controlled.
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| Early Embarkation/Late Disembarkation |
All guests participating in the Early Embarkation program must pre-register and provide Silversea with their anticipated arrival time at the ship. The fee for Early Embarkation is $100 per guest (US Dollars) and will be charged to the guests? shipboard account. Guests participating in our Early Embarkation program will be allowed onboard once the ship is cleared by Local Customs at approximately 10:30 AM. Early Embarkation prior to 10:30 AM is not available. Pre-registration for this service is required a minimum of 7 days prior to departure. Every effort will be made to have guest?s assigned suite available. While every effort will be made to deliver luggage in a timely manner, delivery may be delayed due to strict customs formalities which are beyond the ships' control. Standard embarkation time is from 3:00 PM ? 5:00 PM, but may be earlier for voyages sailing prior to 6:00 PM. The Restaurant will be open for lunch on embarkation day. Early Embarkation is only available in standard embarkation ports and may not be available on every voyage. Guests will be contacted if Early Embarkation is not available for their particular cruise.
All arrangements for Late Disembarkation must be made through the Concierge aboard ship and must be arranged at least 24 hours prior to disembarkation. All guests and their luggage must clear Customs upon the ship?s arrival in port on disembarkation day. Guests participating in our Late Disembarkation program will be allowed back on board without luggage. All luggage will be stored in a secure shoreside facility. Charges may apply (varies by port). Silversea is not responsible for luggage stored in this shoreside facility. Guests participating in our Late Disembarkation program will be allowed to remain on board until 5:00pm (subject to ship?s sailing time). Late Disembarkation after 5:00pm is not available. The Restaurant will be open for lunch on disembarkation day. Due to Customs regulations, Late Disembarkation is not available in any North American. port and may not be available in other ports outside of the U.S. and Canada.
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| Unscheduled Embark/Disembark |
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International Cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. If you choose to embark/disembark your voyage at any unscheduled embark/disembark port, you may incur additional charges intended to cover any fine or penalty levied against Silversea Cruises and any other additional costs.
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| Payment Schedule |
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To reserve your Silversea cruise, a 10% deposit of the total cruise fare is required within seven days of booking. Full payment is due no later than 90 days prior to departure. All reservations are subject to cancellation if payments are not received by the due date and are guaranteed only when paid in full 90 days prior to sailing. Payments may be made by check (U.S. funds), VISA, MasterCard, American Express, Discover Card or Diners Club.
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| Cancellations |
Should it be necessary to cancel your reservation, please have your travel professional contact Silversea's Reservations Department by telephone as soon as possible and subsequently submit your cancellation in writing. Cruise and air tickets must be returned to Silversea before a refund can be processed. If your cancellation request is received more than 120 days prior to your initial sailing date, a full refund of the amount already paid to Silversea will be made. Cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:
120 - 91 days prior to your initial sailing date: $200 per person
90 - 61 days prior to your initial sailing date: 10% of the total fare;
60 - 31 days prior to your initial sailing date: 20% of the total fare;
30 - 15 days prior to your initial sailing date: 50% of the total fare;
14 - 0 days prior to your initial sailing date, or non-appearance at the time of sailing: 100% of the total fare.
Silversea's cancellation penalties are strictly enforced.
No refund or adjustment will be made in the event of interruption or cancellation of the cruise vacation after the commencement of same. Guests changing or canceling Air/Hotel Programs, land programs, hotel programs or pre-booked shore excursions within 60 days of departure will be charged a $200 per guest administrative fee, plus all additional costs incurred by Silversea, up to 100% of the fare paid. Cancellation penalties apply for land programs operated in conjunction with Orient-Express trains 90-days prior to departure. Additional costs include penalties incurred by Silversea from airlines, tour operators or other independent contractors
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| Health & Medical Requirements |
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All guests are required to report in writing to Silversea at the time their reservation is made:
1. Any physical or mental condition that may require medical or professional treatment or attention during the voyage;
2. Any condition that may render the guest unfit for travel, or that may require special care or assistance beyond that which Silversea can provide;
3. Any condition that may pose a risk or danger to the passenger or anyone else on board the ship;
4. Any condition that may require oxygen for medical reasons; or
5. Any intention or need to use a wheelchair aboard ship.
By booking passage and by boarding the ship, the guest represents and warrants that he/she is physically and otherwise fit to travel, and that guest will comply at all times with applicable rules and regulations of the ship and orders and instructions of the ship?s officers and medical staff. Silversea reserves the right without liability to require a guest to disembark or to refuse to board and transport a guest who, in the judgment of Silversea or the ship?s Master or Medical Officer, is unfit to travel or may require care beyond that which Silversea is reasonably able to provide.
Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Some ports-of-call are anchorage ports and physical conditions may preclude wheelchair guests from going ashore. Wheelchair guests must bring their own collapsible wheelchair.
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| Pregnancy |
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At the time of booking, expectant mothers are required to supply a medical certificate establishing their fitness for travel at the time they are due to travel. Silversea is unable to accommodate women beyond their sixth month of pregnancy and will not be responsible or liable for any complication relative to any pregnancy during the entire duration of the cruise. Additionally, airlines may have restrictions on travel that may be different from Silversea's. Please contact your travel professional.
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| Hotel & Land Programs |
Hotel and land programs include accommodation at a deluxe hotel unless otherwise noted. All land programs require a minimum number of participants in order to operate as described. If this minimum number is not obtained, Silversea Cruises reserves the right to offer the program at a different rate based on private arrangements, or to cancel the specific departure. Silversea Cruises published cruise cancellation policy will remain in effect. Penalties are in effect for cancellation of Land Programs operated in conjunction with Orient-Express trains 90 days prior to departure. All fares listed are per guest, based on double occupancy. Single accommodations are available for an additional charge. Silversea reserves the right to substitute hotel selection and provide transfers and porterage as applicable. Fares are subject to change and not guaranteed until booking is made. |
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| Luggage |
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Luggage for Silversea guests, or guests on land programs, must be handled in accordance with regulations and tariffs of airlines and/or ground operators. Luggage exceeding these limitations is subject to the charges as set forth by the individual operators. Airlines are strict with luggage limitations. Some carriers enforce a 70-pound limit per bag. Guests are encouraged to contact individual air carriers for weight limitations. Guests are encouraged to pack a smaller bag for all land programs to avoid extra luggage charges. All luggage must be securely packed and properly and clearly labeled. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk.
Silversea Cruises is not responsible for loss or damage to luggage or any other personal item during air travel, hotel packages and land programs or shore excursions.
Luggage and personal belongings will be taken off the ship upon guest disembarkation. Under no circumstances will luggage be stored on board without the owner of such luggage being on the vessel. Silversea is not responsible for luggage stored in shoreside facilities.
Under no circumstances may dangerous items (i.e., explosives, firearms, liquid oxygen, combustible or illegal substances) be taken aboard the ship. We recommend that you hand carry travel documents (passport, visa, cruise tickets), medications and valuables. These items are the full responsibility of the guest at all times. Silversea shall not be responsible for the loss of, or damage to, such personal items.
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| Shore Excursions, Land Tours, Lectures & Personalities |
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Shore excursions at most ports-of-call will be available to reserve 60-days in advance of voyage departure by visiting silversea.com as well as offered for purchase on board, subject to availability. All shore excursions and land tours are operated by independent contractors and Silversea acts only as an agent in booking them and shall not be responsible for any loss, injury or death arising out of any service provided. These independent contractors may impose additional limitations of liability. Other independent contractors retained by Silversea such as lecturers, guest personalities, bridge instructors, hosted cruises and entertainers are subject to change and/or cancellation without notice. Some optional pre- and/or post-cruise land tours, shore excursions or special events are subject to cancellation if a minimum number of participants is not achieved
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| Travel Documents |
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All travel documents (air and cruise tickets, passport, medical card, inoculation verification) are your responsibility. It is also your responsibility to obtain any necessary visas and public health documents for all applicable ports and to comply with all customs requirements. Without the required documents, you may be denied boarding, and Silversea will not be liable for such denial or bear any financial responsibility.
Security measures imposed by governments may change from time to time and you will be required to comply with them. We will endeavor to provide you with notice of measures which may affect you, but complying with any such requirements is your responsibility. Please consult your travel professional for advice on such requirements to avoid loss of boarding privileges.
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| Cruise Credits |
Silversea Cruise Credits have no cash value, are non-transferable, and may only be used in conjunction with the purchase of a Silversea cruise prior to expiration date. These credits are valid toward the published cruise-only fares and are applied to bookings prior to any savings programs, such as the Advance Payment Bonus or Early Booking Incentives, and any applicable Venetian Society savings. Certain restrictions may apply. |
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| Port Charges & Handling Fees |
Port charges and handling fees are not included in the fare and are non-commissionable. These charges include taxes, charges, costs and fees incidental to vessels? and passengers? entering, leaving, docking, anchoring and/or remaining in any port or location, including the ports of embarkation and disembarkation. Port charges and handling fees include, but are not limited to, charges levied by governmental, quasi-governmental or port authorities. The port charges and handling fees itemized in on silversea.com and in Silversea brochures and materials are best estimates based on information available at the time of publication and are subject to change without notice. Please note that passengers joining or leaving the cruise in any port other than the scheduled embarkation and/or disembarkation port may be subject to additional port charges, handling and other fees, charges and costs.
Savings and Incentive Programs do not apply to port charges and handling fees.
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Safire American Bistro’s Partners Jim Foley and Executive Chef Michael Muirhead
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